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The site home pageAI Scoring is great, but we need to be able to have more than 3 answers. Most clients are looking to have 5 or 6 answers for many of their questions. Also, there needs to be a way …
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Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX ...
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …
Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.
Disconnect Reasons | Genesys Cloud - Main
Mar 31, 2025 · I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific …
New Feature: Agent Timeline View | Genesys Cloud - Main
Apr 3, 2025 · New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility …
Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI. There …
Request: Reduce prices for certification exams | Certification and Training
Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study and eLearning …
Upcoming Events - Genesys
10 hours ago · Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training