FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ...

AI jitters have shaken software stocks, but Wedbush says the sell-off in Salesforce and ServiceNow looks overdone. So, is ...

Salesforce.com’s Service Cloud 2, a Web-based platform designed to help companies handle their customer service needs, includes integration with Salesforce Chatter, the service provider’s new ...

New Salesforce service offers EU customers more control over their data Your email has been sent Salesforce has opened a new cloud platform for EU customers to process and store their customer ...

Salesforce, Inc. (NYSE:CRM) is one of the undervalued large cap stocks to buy. On April 1, Evercore ISI analyst Kirk Materne ...

Salesforce clients will be able to exchange Slack messages with a ChatGPT chatbot that can show data from Salesforce. New tools drawing on OpenAI models can write customer service responses and ...

Salesforce is unveiling a new way to measure AI productivity, pushing back on Silicon Valley's fixation on "tokenmaxxing" — ...