As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...
As U.K. retailers enter the back half of the year, they are making some changes to improve overall operations. Boohoo Group plc is reversing course and now plans to shutter its U.S. distribution ...
ASOS has come under renewed scrutiny after several shoppers reported being banned from the site due to repeated returns. The retailer introduced a revised ‘fair use’ policy last September, which now ...
ASOS has recently shared that they'll be implementing more "transparent" reasoning behind why some shoppers are being charged for returns, and why others are in the clear. If you're a serial returner ...